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Terms and conditions

Last updated: 2026

This translation has not yet been reviewed by a lawyer. If it differs from the Dutch text, the Dutch text prevails.

Article 1. Company details

Sleepy Steps Coach
Kyra Hendrix
Chamber of Commerce (KvK) number: 98705733
VAT number: NL005349466B53
Address: Kievithof 16, 6029TX Sterksel, Nederland

Article 2. Definitions

In these terms and conditions, the following definitions apply:

Sleepy Steps Coach: the sole proprietorship (eenmanszaak) of Kyra Hendrix that offers sleep coaching to parents of babies and children aged 0 to 6.

Client: the natural person who enters into an agreement with Sleepy Steps Coach.

Participant: the parent or caregiver who takes part in a consultation, coaching program, online program or workshop.

Agreement: any agreement between Sleepy Steps Coach and the client relating to services or products.

Article 3. Applicability

  1. These terms and conditions apply to all offers, services and agreements of Sleepy Steps Coach.
  2. By using the services of Sleepy Steps Coach, the client agrees to these terms and conditions.
  3. Deviations from these terms and conditions are only valid if agreed in writing.

Article 4. Offer and agreement

  1. All offers are non-binding unless expressly stated otherwise.
  2. An agreement is formed when a customer purchases a service or product through the website, the booking system, email or WhatsApp and Sleepy Steps Coach confirms it.
  3. Obvious errors or mistakes in prices or offers do not bind Sleepy Steps Coach.

Article 5. Prices and payment

  1. All prices include VAT unless stated otherwise.
  2. Payment must be made in advance using the payment methods offered on the website or by invoice.
  3. If payment is made by invoice, the payment term is 14 days.
  4. If payment is not made on time, Sleepy Steps Coach may charge statutory interest and collection costs.
  5. Sleepy Steps Coach has the right to suspend the performance of services until payment has been received in full.

Article 7. Medical disclaimer

  1. The advice of Sleepy Steps Coach is intended as guidance in improving the sleep patterns of babies and children.
  2. The services do not constitute a medical diagnosis or treatment.
  3. For medical questions, concerns or health problems, a doctor or medical specialist should always be consulted.

Article 8. Consultations and coaching programs

  1. Consultations may take place by video, by phone or through online communication.
  2. Coaching programs may include guidance by email, chat, messages or other communication channels.
  3. The content and duration of programs are communicated in advance.
  4. Results depend in part on the client's commitment.

Article 9. Cancellation and rescheduling

  1. Consultations can be rescheduled free of charge up to 24 hours before the appointment.
  2. If an appointment is canceled less than 24 hours in advance, or if a parent or caregiver does not show up for the appointment, the consultation cannot be rescheduled and is considered used.
  3. To keep the program on track, a consultation can be rescheduled free of charge once. After that, scheduled appointments are expected to be kept, so that the program keeps enough continuity.
  4. If appointments are rescheduled repeatedly, this may affect the progress of the program. In that case, Sleepy Steps Coach reserves the right to pause the program temporarily or to reschedule it for a later time.
  5. For coaching programs, in principle no refund is given once the program has started.

Article 10. Use of digital tools and AI

Sleepy Steps Coach may use digital systems, automation and artificial intelligence (AI) to make processes more efficient.

These technologies are used only to support the services and do not replace the professional judgment of Sleepy Steps Coach.

Article 11. Intellectual property

  1. All materials, sleep plans, documents, advice, videos and other content remain the property of Sleepy Steps Coach.
  2. These materials may not be copied, distributed or used commercially without written permission.

Article 12. Liability

  1. Sleepy Steps Coach is not liable for damage caused by incorrect or incomplete information from the client.
  2. Sleepy Steps Coach is not liable for indirect or consequential damage.
  3. The final responsibility for decisions about the child always lies with the parents or caregivers.

Article 13. Force majeure

  1. In the event of force majeure, Sleepy Steps Coach may suspend or postpone the performance of the agreement.
  2. Force majeure includes, among other things, illness, technical failures, internet problems or other unforeseen circumstances.

Article 14. Complaints

  1. Complaints must be submitted in writing within 14 days.
  2. Sleepy Steps Coach will make every effort to handle complaints as quickly as possible.

Article 15. Governing law

  1. These terms and conditions and all agreements are governed by Dutch law.
  2. Disputes will be submitted to the competent court in the Netherlands.

Website disclaimer

The information on the Sleepy Steps Coach website is intended for general information purposes only.

The advice is not medical advice and does not replace a consultation with a doctor or medical professional.

Applying the advice is entirely the responsibility of the parents or caregivers.

Sleepy Steps Coach is not liable for direct or indirect damage arising from the use of the website or the advice.

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